HATZ AI Phone Agent Demo: Setup & Customization for Business

Introducing Adele, the AI Phone Agent

The video begins by introducing Adele, an AI phone agent, and highlights the ease of setting it up with just a few clicks.

Configuring LLM and Response Profile

The presenter shows how to choose the underlying Large Language Model (LLM) and select a response profile like 'verbose,' 'concise,' or 'creative' for the AI agent.

Using Templates for Quick Setup

The platform offers templates like 'MSP help desk' or 'executive assistant' to automatically pre-fill system prompts, simplifying the initial configuration process.

Customizing Voice and Acknowledgment Words

Users can select the AI's voice, adjust its speaking speed, and define custom 'acknowledgment words' for the AI to use when it needs a moment to process information.

Speech-to-Text Key Terms & Background Noise

The video demonstrates adding speech-to-text key terms (e.g., 'HATZ' instead of 'HATS') for better transcription accuracy and enabling background noise for a more realistic call center environment.

Live Demo: Adele Assists with Internet Issue

A live call simulation shows Adele, the AI agent, effectively diagnosing and helping a user resolve a home internet connectivity problem by guiding them through troubleshooting steps.

Versatile Applications for AI Agent

The presenter concludes by emphasizing Adele's customizability and broad applicability for businesses, including after-hours support, executive assistance, and help desk operations.