Hatz AI Platform Updates: Phone Agents, Admin Control & Events

Welcome & Upcoming Events

The hosts welcome viewers to Feature Fridays, announce the official start of summer, and promote the upcoming Partner Roundtable on July 8th, encouraging attendance for go-to-market and product updates.

Master Builders Use Case Contest

Kelsey reminds viewers about the Master Builders use case contest, urging submissions before the deadline, and reveals that winners will be announced at the Partner Roundtable.

HATS Lab: Efficiency & Optimization

The next HATS Lab on July 15th will focus on efficiency and optimization, offering participants a chance to learn about AI anatomy and build agents or workflows in real-time, ideal for new MSPs and their customers.

AI Adoption Lead Bootcamp

Details are shared about a four-week AI Adoption Lead Bootcamp, designed to equip teams with the expertise to implement AI within their organizations, with sessions starting July 8th.

Multi-Department Phone Routing

Ali introduces the new multi-department phone routing feature for Aircall phone agents, allowing users to route callers to up to 10 different numbers either by agent decision or traditional key dialing.

Warm Transfers for Phone Agents

The warm transfer feature is explained, where the phone agent briefs the recipient before connecting the caller, providing context and allowing the recipient to accept or decline the call, enhancing the transfer experience.

Admin Control: Blocking Models by Role

A significant new admin feature is presented: the ability to block specific AI models by custom role, offering granular control over user access to AI tools within the platform.