HATZ AI Phone Agent: Multilingual Setup for Global Operations
This video introduces exciting new multilingual capabilities for the HATZ AI phone agent, now supporting French, Spanish, and German in addition to English. It demonstrates how to easily configure these languages within your tenant, highlighting the improved fluency and native accent support. This update is particularly valuable for MSPs and businesses serving non-English speaking clients, enabling more effective and natural customer interactions.
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Key Moments
Key Quotes
"There have been some exciting updates to the AI phone agent on hats. It can now have conversations in French, Spanish, and German in addition to English."
"Mark isn't available right now, but I can take a message. Can you start by telling me your name?"
"Why is this cool? Why is this a big deal? Well, because before you could have the phone agent speak Spanish, but it sounded English, right? There was no Spanish accent to it."
"This is great if you are an MSP who has a lot of clients who don't speak English and you want to use this for your help desk."
"As of recording this right now on October 27th, 2025, the non-English languages are beta."
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