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Platform Changelog
RSS FeedGrok 4.5, Phone Agent Setup and Edit UI, Phone Agent Upgrades, Public Artifact Sharing, Account Team Managers, Workflow Improvements
Phone Agent New Setup + UpgradesRedesigned create & edit experience Creating and editing a phone agent is now a streamlined, modal-first flow — cleaner advanced settings, an improved workflow pick...
Artifacts, Compliance & Logs, Search Hatz Docs From Hatz Chat, Fable 5 Re-Enabled, GPT-5.6
New New LLMsFable 5 (Anthropic) has been re-enabled"Claude Fable 5 introduces our 5th model generation for your most ambitious work. Tackle days-long, complex, and asynchronous tasks previous mod...
Phone Agent Caller Memory and Business Hours, Smarter Auto-LLM Routing, Human-In-The-Loop Agents
NewPhone Agents now recognize and greets returning callers by name, using context from prior calls. Only the caller name is retained between calls from the same phone number. Can be enabled or restric...
Claude Sonnet 5, 7 New LLMs, Microsoft 365 Improvements
NewClaude Sonnet 5 is now available in the model selector for chat, apps, agents, and workflows.Sonnet 5 narrows the gap: its performance is close to that of Opus 4.8, but at lower prices. It’s a subs...
Block Model by Role, Agents in Workflows, Usage Based Billing, Phone Agent Warm Transfer
NewAdmins can restrict which AI models are available to each role. From the Customize Roles page, limit the models a role is permitted to use. MSP admins can also set model restrictions on tenant crea...
Multi-Department Phone Routing and Built-in Tool Controls
NewPhone agents can now route callers to the right team — by reading the conversation, or by keypad. Configure a list of up to 10 departments — each with a label, phone number, and description — and c...
Claude Fable 5 Disabled
In accordance with the US Government directive to disable Claude Fable 5, the model has been set to a disabled state in Hatz AI. Access to all other Anthropic models available in Hatz will not be affe...
Phone Agents Post-Call Workflows, Role-Based Integration and Custom MCP Control, Re-run Workflow from Any Step, Integration and Custom MCP Default Settings for Tenant Templates, Outlook Attachment Support
NewFrom the Call Settings on any phone agent, select a workflow to run automatically at the end of every call. Use it for post-call summaries, CRM updates, ticket creation, or any follow-on automation...
Claude Fable 5 Now Available
Claude Fable 5 is added to the model selector for chat, apps, agents, and workflows."Claude Fable 5 introduces our 5th model generation for your most ambitious work. Tackle days-long, complex, an...
Integration and Custom MCP Controls, Expanded Microsoft 365 Actions, ConnectWise & Autotask Improvements, Hatz Official Workshop Filter, New File Support Types
NewFrom the new Integrations & Tools settings page, admins can enable or disable any Hatz integration — controlling exactly which integrations are available to their managed tenants.The Integratio...
Latest Insights
AI implementation strategies, ROI breakdowns, and operations intelligence — fresh from the field.
The Operations Leader's Guide to Intelligent Risk-Taking
3M mandates that 30% of each division's revenue come from products launched in the last 4 years — miss the threshold, lose the bon...
Why Most AI Investments Fail (And How to Make Yours Work)
The Operations Engineering Behind the Adult Happy Meal Trend
Full-service restaurants facing a 24% price hike and 15-of-16 months of declining visits are recovering traffic with bundled 'adul...
Gap Kids Lost Money Despite Same Labor, Less Fabric
Gap Kids lost money because kids’ shirts required 'all the same details' as adult shirts but sold in a 'discount-y' market—proving...
2,500 Stakeholders Invested at the Node — The Empire Never Broke There Again
Constantinople's placement exactly halfway between the Danube and Euphrates frontiers cut imperial response time to either threat ...
He Got Fired In One Day
Executing a leadership change with just one-day notice creates an immediate knowledge vacuum and operational black hole, risking w...